Dear Customers,
in accordance with the arrangements developed together with the President of the Office of Competition and Consumer Protection, which were confirmed by the decision of the President of the Office No. RKR - 2/2021 dated May 6, 2021, we inform about the possibility of taking advantage of the proposal prepared by the Bank as part of public compensation. Consumers who, in the period from 18 December 2011 to 10 September 2019, repaid a Cash Loan or a Loan to Card before the contractual deadline, if they concluded a contract for the indicated products also in the above period, in order to recover the overpaid amount, may apply for commission re-settlement indicating the product and contract as well as the bank account number to which the refund is to be made. The application may be submitted in one of the following ways:

• a) via the Citibank Online electronic banking service
• b) by phone at +48 692 2484 (connection cost according to the operator's tariff)
• c) in writing to the following address: Citi Handlowy
  c) Bank Handlowy w Warszawie S.A.
  c) Zespół Obsługi Produktów Kredytowych
  c) ul. Pstrowskiego 16
  c) 10-602 Olsztyn
  
• c) in writing to the following address: Citi Handlowy
  Bank Handlowy w Warszawie S.A.
  Zespół Obsługi Produktów Kredytowych
  ul. Pstrowskiego 16
  10-602 Olsztyn
  

Detailed information on commission refunds is available at https://www.citibank.pl/pozyczki-i-kredyty/ponowne-rozliczenie-prowizji.html
The content of the decision of the President of Office of Competition and Consumer Protection is available at www.uokik.gov.pl