2021 Annual Report of the Bank Handlowy w Warszawie S.A. Capital Group

Letter of the President

I’d like to invite you to reading the 2021 Annual Report of the Bank Handlowy w Warszawie S.A. Capital Group

Elżbieta Światopełk - Czetwertyńska
President of the Management Board
Bank Handlowy w Warszawie S.A.

> Read the Letter

Creating value for shareholders

  • net profit 4,5x higher vs 2020
  • 100% dividend payout recommendation from 2021 net profit
  • dividend yield at 10%

    Net profit for distribution (PLN MM)

Return on Equity (ROE) for the Capital Group

10.1% - above the cost of capital

Strong increase in Institutional Banking revenues, constituting over 70% of all the Bank's revenues

  • increase of client revenues in Institutional Banking by 10% YoY
  • high loan growth dynamics in the Commercial Banking segment +13% YoY
  • increase in FX volumes by 24% YoY among Institutional Banking ClientsY

Continuation of growth in the area of Wealth Management

  • increase of the number of affluent clients (Citi Private Client - CPC) by 23% YoY
  • increase of individual clients' deposits by 9% YoY
  • increase of FX volumes by 20% YoY, of which more than half are processed in a dedicated tool - Citi Kantor
Igor Sikorski - alpine skiing
Polish Paralympic Team



  • supporting clients in the transformation of their business models towards sustainable development - acquiring 155 million of "green assets" in 2021, introducing "green products"
  • credit policy – incorporation of environmental and social factors in credit processes
  • ESG goals included in the Business Strategy of the Bank for 2022-2024
  • reduction of own greenhouse gas emission in 2021 by 33% vs 2020


  • maintaining position of the leader of diversity - over 50% of women in the Bank's Management Bodies (Managements Board and Supervisory Board), over 49% of women in the managerial team
  • promoting and supporting employee initiatives - Citi Women Network, Disability Network, Citi Pride Network, charity activities or joint sports activities
  • increase of volunteer involvement - in 2021 Citi Handlowy volunteers were involved in helping over 31 thousand times, despite the pandemic obstacles
  • presence in Diversity IN Check, the title of "Socially Sensitive Bank" in the 12ᵗʰ edition of the Golden Bankier ranking by the “Puls Biznesu” daily.


  • presence in WIG-ESG index, title of Super Ethical Company

Responsible business.