Contact for enterprises and corporations
The following telephone numbers and addresses are not dedicated to small business and Consumer Clients.
If you are a Retail Client, more information can be found HERE
CitiService
Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: +48 22 690 19 81
email address: citiservice.polska@citi.com
CitiService offers support regarding operational matters related to such aspects, as:
- on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
- providing clarifications and responding to queries and complaints of Corporate Customers;
- providing opinions and bank certificates;
HelpDesk
CitiDirect Technical Support
Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: +48 22 690 19 81
email address: citidirect.poland@citi.com
- By calling the CitiDirect Technical Support, you can obtain quick assistance regarding the use of the CitiDirect electronic banking system.
Corporate Card Services
Visa Business Cardholders
Advisors are available 24/7,
including weekends and public holidays,
at +48 22 692 26 62 or 800 120 111
Outside standard working hours, i.e.,
5:00 PM - 8:00 AM, and on weekends,
service is provided in English.
Card Program Administrators
CitiService advisors are available
to you on business days from Monday to Friday,
8:00 AM - 5:00 PM, at +48 22 690 19 81
email address: citiservice.polska@citi.com
By contacting the helpline, an Employee (Cardholder) has the ability to:
- PIN changes
- obtaining assistance with CitiManager access
- blocking a card (e.g., in case of loss) - feature also available in CitiManager
- performing other actions that can also be carried out using the CitiManager system
During standard working hours, infoline support is available in the following languages: Polish, English, Czech, French, Spanish, German, Romanian, Slovak, and Hungarian (the list of available languages may change in the future).
We remind you that the CitiManager system, also available as the CitiManager Mobile application, remains at your employees' disposal around the clock. We especially recommend this method of contact with the bank if you need to block a card. Card blocking can be performed in many languages, including Polish, from the system level:
- Cardholder – using the Card Replacement option in the CitiManager system or the CitiManager Mobile application,
- Card Program Administrator – editing option in the User Management tab in the CitiManager system.
CitiFx Pulse Currency Platform
Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 22 657 76 49
- CitiFX Pulse Advisors provide support regarding use of the CitiFX Pulse - Currency Platform system.
Reporting fraudulent transactions outside CitiService business hours
email address: alert.fraud@citi.com
- reporting fraudulent transactions outside CitiService business hours (i.e. Friday 5:00 p.m. through Monday 8:00 a.m.).
